Orika is committed to:
• Planning our service delivery to meet client requirement and customer expectations; and
• Continual improvement of our Quality System to align to our company objectives.
We aim to achieve the following Quality Objectives:
|
Objective |
Measure |
| To Ensure that the Quality Product and Service is our number one priority. | Non-Conformance reports, Customer Satisfaction surveys |
| To minimise our Internal and External non-conformances, through the implementation of Corrective and Preventative Actions. | Non-Conformance reports, Corrective Action reports and Continuous Improvement reports |
| Customer delivery on schedule and complete, aligned to the client’s needs and objectives, with the confidence that our services align with best industry practice. | Delivery time reports and Corrective Action reports |
| Ensure, through management commitment and action, alignment between service delivery and the Quality System with a commitment to continual improvement. | Management Review Meetings and Internal Audits |
| Adherence to client requirements and to ensure customer satisfaction. | Customer Satisfaction Surveys, email communications |